Amazon has admitted to hiring thousands of people around the world to use human transcriptions to “improve the customer experience.” The primary idea is to help improve the Alexa digital assistant powering its line of Echo speakers, a Bloomberg report said. The team uses voice recordings captured in Echo owners’ homes and offices to transcribe, annotate and then feed back into the software. This ultimately helps in making Alexa’s understanding of human speech better, the report added. A significant workforce in Amazon offices in Boston, India, Costa Rica and Romania (along with some contractors) listens to audio clips.
— source tfir.io | Apr 12, 2019