As email communication becomes increasingly ubiquitous in all aspects of work life, email incivility — rude messages, non-urgent messages marked “High priority” and time, sensitive messages sent with inadequate notice — has a ripple effect that crosses work boundaries and ends up affecting employees and their domestic partners. According to a new paper from a University of Illinois expert who studies work stress and recovery, the negative effects of email incivility extend beyond the recipient’s work and family domains and can even play a role in their partners’ withdrawal from their own work.
People tend to outsource all of their work communication to email because it’s easy, but old fashioned in-person, face-to-face communication is better “when you’re communicating negative feedback.
— source University of Illinois at Urbana-Champaign | Jul 16, 2018