a new Portland State University study found that employees who experience or witness incivilities are more likely to be uncivil to others — a worrying trend that could intensify as people return to in-person work. Uncivil behavior at work can range from criticizing someone in public, rude or obnoxious behavior or withholding important information to more subtle acts such as arriving late to a meeting, checking email or texting during a meeting, or ignoring or interrupting a colleague. Employees who have more control over their jobs are less likely to reciprocate incivility. Employees whose immediate team or workgroup engages in more civil behavior are less likely to reciprocate incivility. Employees who are older are less likely to reciprocate incivility.
— source Portland State University | Aug 10, 2021